WhatsApp CRM

Manage customer relationships, automate workflows, and scale engagement on WhatsApp using Siteti's powerful CRM ecosystem.

Siteti's WhatsApp CRM provides a unified platform for managing conversations, automating customer journeys, broadcasting messages, segmenting audiences, and enabling teams to collaborate efficiently. Designed for businesses in e-commerce, real estate, logistics, healthcare, finance, education, and more.

Core CRM Features

Team Inbox

Manage all customer chats in one shared CRM inbox with assignments and internal notes.

Chatbot Automation

Automate responses, lead capture, onboarding, and workflows using smart WhatsApp bots.

Broadcast & Campaigns

Send personalized WhatsApp broadcasts to targeted customer sgements.

Customer Segmentation

Organizse contacts with filters, tags, segments, and smart lists to deliver relevant messages.

Template Messaging

Use pre-approved WhatsApp templates for alerts, reminders, and notifications.

Unified CRM View

Track customer history, interactions, and activities across all WhatsApp touchpoints.

Why Businesses Choose Siteti WhatsApp CRM

Higher Customer engagement
Instant communication at scale
Automated sales & support
Improved lead conversion
Real-time team collaboration
Better campaign performance

Industry-Specific WhatsApp CRM Use Cases

E-commerce

Recover abandoned carts, send order updates, manage support, and automate product recommendations.

Real Estate

Automate property inquiries, schedule viewings, and guide prospects through the buying or renting process

Logistics & Delivery

Send live tracking alerts, confirm delivieries, and manage customer communication at scale.

Healthcare

Automate appointment reminders, patient follow-ups, and instant support.

Finance & Fintech

Send transaction alerts, loan updates, KYC reminders, and automate customer onboarding.

Education

Manage student inquiries, send class reminders, automate enrollment workflows, and share learning materials.

WhatsApp CRM vs Email CRM

Feature
WhatsApp CRM
Email CRM
Instant Messaging
✔ Real-time, High Open Rate, and Instant Responses
✖ Delayed & Lower Open Rate
Automation
✔ Bots & workflows
✔ Email sequences
Team Inbox
✔ Unified chat
✔ Shared mailbox
Customer Segmentation
✔ Smart tags, segments & lists
✔ Segments
Template Messaging
✔ Pre-approved templates
✔ Email templates
Higher Engagement
✔ 5-10x higher engagement compared to email
✖ Lower engagement
Multimedia Support
✔ Images, videos, documents, voice notes
✔ Attachments only
Direct Two-Way Chat
✔ Real conversations with customers
✖ Primarily one-way communication

Frequently Asked Questions About WhatsApp CRM

  • What is a WhatsApp CRM?

    A WhatsApp CRM is a platform that helps businesses manage customer conversations, automate workflows, and track interactions directly on WhatsApp. it centralizes all communication and customer data into one unified system.

  • Can multiple team members reply to chats?

    Yes. With Siteti's Team Inbox, multiple agents can collaborate, assign conversations, add notes, and respond from one unified interface.

  • Is WhatsApp CRM automation included?

    Absolutely. Siteti includes chatbot automation, workflows, routing rules, drip sequences, and smart triggers.

Get Started With Siteti WhatsApp CRM

Grow your business with smarter conversations, better automation, and seamless customer engagement.