WhatsApp Team Inbox

Manage all your customer conversations in one place, collaborate seamlessly, and never miss a lead again.

Siteti's WhatsApp Team Inbox is a centralized messaging platform designed to streamline customer communication for businesses of all sizes. Unlike the traditional. WhatsApp Business App, which limits access to a single user, our Team Inbox allows multiple agents to handle conversations, assign chats efficiently, and track performance in real-time. With advanced features like shared labels, notes, and seamless CRM Integrations, Siteti ensures your team never misses a lead, improves response times, and enhances customer satisfaction. Perfect for sales, support, and marketing teams, the Team Inbox tranforms WhatsApp into a pwerful collaborative tool that drives growth and efficiency.

Key Features

Multi-Agent Support

Allow multiple team members to handle conversations on the same WhatsApp number without conflicts.

Assign & Prioritize Chats

Easily assign chats to the right agent and prioritize urgent messages to ensure quick responses.

Shared Labels & Notes

Keep context in every conversation with sahred notes and labels to streamline customer follow-ups.

Real-Time Notifications

Never miss a customer message with instant notifications for your team.

Analytics & Reporting

Track response times, conversation volumne, and team performance with detailed analytics.

Seamless Integration

Connect with your CRM, e-commerce platforms, and customer support tools to automate workflows.

Benefits

Increase Team Efficiency
Enahnce Customer Satisfaction
Boost Sales
Track Performance
Stay Organized

Why Siteti Outshines WhatsApp Business App

Feature
WhatsApp Business App
Siteti Team Inbox
Multi-agent support
Only one user per account
Multiple agents simultaneously
Assigning chats
Not possible
Assign chats to team members
Analytics
Limited
Full performance reports
Collaboration
No shared notes/labels
Shared labels & notes
Lead management
Difficult
Easy with tracking & follow-ups

Use Cases

Customer Support Teams

Resolve inquiries faster with multiple agents on te same WhatsApp number.

Sales Teams

Track leads efficiently, assign hot leads, and increase conversions.

E-commerce Businesses

Handle multiple customer orders, track inquiries, and resolve complaints in real-time.

Healthcare Providers

Manage patient appointment and follow-ups without missed messages.

Educational Institutions

Handle admissions, queries, and notifications in a collaborative inbox.

Frequently Asked Questions

  • Can Multiple agents respond to the same WhatsApp number?

    Yes. Siteti allows multiple team members to access and manage the same number without conflicts.

  • Can I assign a chat to a specific team member?

    Absolutely! Chats can be assigned to ensure the right agent handles the conversation.

  • Does Siteti WhatsApp Team Inbox provide analytics?

    Yes, track response times, conversation volumes, and team performance easily.

  • Can we Integrate with CRM or e-commerce platforms?

    Yes, Siteti supports seamless integrations to automate workflows and improve efficiency.

  • Is it suitable for small teams?

    Definitely! Event small teams can benefit from centralized management and analytics.